The Membership and Marketing Coordinator is responsible for administering RESO’s membership and marketing operations as needed to support the organization’s strategic plan. As an organization that spans North America, the Membership and Marketing Coordinator’s physical office location is virtual, which means no relocation or daily commuting to physical office space is required for the successful candidate so long as the individual is available for occasional meetings in Raleigh, NC, and has the demonstrated ability to successfully work virtually. As a 501(c)6 non-profit organization, the small staff team exemplifies excellence in team work, sharing of successes and challenges and working together to provide superb service to our customers and outstanding results to our Board of Directors.
Duties and Responsibilities:
Primary role and responsibilities include two categories: Membership Administration and Marketing & Communications Coordination.
Works directly for RESO’s Chief Administrative Officer.
Represents, with dignity, RESO at client functions where presence is required.
Assists with the management and implementation of all membership programs and projects.
Produces membership performance reports for RESO’s monthly Board of Directors meetings.
Assists and serves as point of contact for membership support needs including online account and contact management, member communication, membership renewals and conference registrations
Manages annual membership renewal campaign
Manages membership sales including new memberships, retention of current members, statistics.
Processes membership dues as they arrive in mail.
Marketing & Communications
Produces marketing performance reports for RESO’s monthly Board of Directors.
Optimizes the integration of communications systems.
Administers all aspects of content management including all websites, social media channels, blogs, press releases, marketing material, whitepapers, business case studies, RESO standards environments, the RESO Data Dictionary Wiki and presentation material.
Manages online presence and underlying content publishing across all mediums including websites, blogs and social media channels.
Acts as a liaison with members, partner organizations, RESO staff and the marketing firm.
Attends and assists onsite with RESO Conferences hosted in various locations within the U.S. twice a year with 250-400 attendees. Duties include conference marketing activities, attendee recruitment, assisting with onsite attendee registration and conference staffing, speaker coordination, attendee communication, conference app content management, ordering supplies, and coordinating post conference follow-up activities.
Assists with RESO’s outreach efforts at other industry conferences, tradeshows and events.
Assists in the design, creation, content and distribution schedules of membership communication including newsletters
Manages RESO conference, member and industry wide surveys including content creation, distribution, statistics, reporting, scheduling and coordination with RESO’s marketing firm and RESO’s Chief Administration Officer.
Knowledge of and experience with all facets of membership and marketing coordination, administration and management including, but not limited to:
Membership sales, recruitment, retention and AMS management
Corporate and external communications
Social media management
Project management, including events
Publications, both print and electronic
Committee management, including reporting and meeting coordination/facilitation
Real estate experience preferred (real estate technology products, real estate data, familiar with National Association of REALTORS®, Association of REALTORS® and Multiple Listing Services)
Knowledge, Skills and Abilities:
Ability to thrive in a fast-paced environment managing multiple projects simultaneously with remote team members
Strong attention to detail and impeccable organization skills
Strong verbal and written communication skills
Ability to plan and effectively present ideas and concepts to groups
Short and long-term project management skills
Ability to develop and create presentations
Ability to organize effectively and maintain detailed records of procedures and actions
Strong customer service and support skills
Knowledgeable of all programs in Microsoft and Apple Office Suites (Word, Excel, Outlook, PowerPoint, Keynote, Pages)
Knowledgeable of all programs in Google Suite (Gmail, Calendar, Docs, Spreadsheets, Analytics, Hangouts, Drive)
Knowledgeable of membership management platforms/AMS
Experienced with all social media platforms
Experienced with virtual meetings, GoToMeeting/GoToWebinar experience a plus
Experienced with WordPress
Experienced with generating PDFs, electronic signature software and survey and polling software including Survey Monkey and Doodle
Experienced with project management software, Basecamp experience a plus
Ability to provide necessary home office environment, computer equipment, telephone, internet connectivity and core software needed to complete required responsibilities
Ability to travel nationally to conferences or staff retreats up to three times per year, up to five days each time.
Minimum four-year, college degree and/or minimum of four years of direct or commensurate experience
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. To perform this job successfully, the employee will possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Additional Salary Information: based on experience
About Real Estate Standards Organization
Real Estate Standards Organization, or RESO, was incorporated in November 2011 as an independent, not-for-profit trade organization that was previously a section of the National Association of REALTORS®. RESO actively develops, adopts and implements open and accepted data standards and processes across all real estate transactions. RESO provides an environment for the development and implementation of data standards and processes that facilitate software innovation, ensures portability, eliminates redundancies and obtains maximum efficiencies for all parties participating in real estate transactions. RESO’s work products are open source technical data standards. RESO has more than 750 active member organizations that participate in standards development, adoption and utilization, including the National Association of REALTORS®, multiple-listing services, real estate associations, brokerages and industry technology providers. RESO is a virtual based company incorporated in the state of Illinois with a physical address in North Carolina.