We are not your average financial services firm and our unique culture is just one aspect that makes us stand out from the crowd. We offer a supportive environment that encourages innovation and creativity whilst maintaining a healthy lifestyle balance. You will be joining one of Europe's leading Investment Management firms where you can expect real responsibility and recognition from day one. We are large enough to offer a wide variety of career opportunities, whilst small enough to treat you as an individual and tailor training and development to your specific needs.
An opportunity has arisen for a Customer Communications Executive support the UK Direct Marketing team, in the development and upkeep of the M&G end-customer regulatory literature suite; the creation and delivery of the M&G half-yearly investment statements; and to provide assistance and communications support on projects or business changes impacting end consumers.
Your key responsibilities will be
* To maintain the existing M&G end-customer regulatory literature suite, complying with regulatory and TCF requirements; * To work closely with colleagues in Marketing, Marketing Compliance, Creative Services, Product Development, Change Delivery, Operations and any related external suppliers, including Customer Relations. * To manage the marketing aspect of the half-yearly statements for M&G. This will entail marketing representation on the project team, liaison with Investment Writers and Marketing Compliance with the production and approval of the fund commentaries, and managing the marketing requirement updates to statements through to completion. * To provide assistance to the wider UK Direct Marketing team, and specifically website, Direct Mail, email and project/business changes impacting end-customers.
What we are looking for
We are looking for a bright, enthusiastic, confident and very organised individual who has the dedication and drive required to deliver key regulatory documents in a timely manner.
You will ideally have marketing experience within financial services, it will be beneficial for you to have knowledge of products and funds in an investment-related business. It is essential for you to have regulatory knowledge and experience of the compliance approval processes.
You will need to show that you are organised in the way you plan and manage your time and produce work with a high level of accuracy and attention to detail. It is important for you to have a flexible approach to your work and be influential when working with other departments to achieve objectives. For this role you will need to be proficient with MS Excel, Word and Project.
M&G is committed to a diverse and inclusive workplace. Our role as an employer is very simple - to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.
We welcome applications from individuals who have taken an extended career break, and we are willing to consider flexible working arrangements for all of our roles.